The Lean Customer Experience: Treating your Customers with the Respect They Deserve
Description
We are all customers where we have all been disappointed at some time with a product or service. I have found that almost every dissatisfaction scenario can be attributed to at least one of the 6 'Customer Wastes'. Through this book I will provide you with real life examples of how these 'Customer Wastes' affect the customer experience. This book is for you, if you work in any industry, sales or service, whether you deal with internal or external customers. If you are a new start up you can use these principles to review your business model before you launch or if you ar...
ISBN(s)
1521494169, 9781521494165
